Frequently Asked Questions

We are here to help YOU. If you don’t understand something, just give us a call at 1-888-711-3785.

All of our clinics are CONNECTED! Feel free to visit any of our locations and know your information will be available and up-to-date!

NEW! Arbor Family Pharmacy

LOCATED NEXT DOOR TO OUR INNIS ARBOR FAMILY HEALTH MEDICAL AND DENTAL CLINICS:
6450 LA Highway 1, Suite A, Batchelor, LA 70715

HOURS:
Monday - Friday
8:00am - 5:00pm

DIRECT PHONE NUMBER: 225-395-1381

FAX NUMBER: 225-396-0666

NPI: 1790456499
NCPDP: 1943403

Click the image above to see locations for all of Louisiana’s Community Health Centers.

What is the Patient Portal?

In the Patient Portal, you can access your medical records and lab test results. Everything you need is in one place—the Patient Portal. Our staff is available to help you get set up and answer ANY questions you may have. We are here to help YOU. Just give us a call at 1-888-711-3785.

What types of lab tests and services can I get at an Arbor Health Clinic?

  • Routine Primary Medical Care—Family Practice

  • Treatment for Minor Illness and Injuries

  • Annual Physicals/Wellness Exams

  • Immunizations

  • On-Site Lab Services

  • Preventative Health Screenings

    • Blood Pressure, Vision and Hearing

    • Colorectal Cancer Screening

    • Mammogram: Breast Cancer Screening

    • PAP: Cervical Cancer Screening

    • Retinal Scans

    • Weight Management and Diabetes

    • Chronic Disease Management—for conditions such as asthma, diabetes and hypertension

  • Sports Physicals

  • Health and Nutrition Education

  • Substance Use Disorder Therapy

  • Behavioral Health 

  • Mental Health Counseling

  • Dental Care for Children and Adults

  • Podiatry Services

  • Diagnostics procedures: We run labs to make sure you are healthy and have no underlying conditions

  • COVID-19 Testing—Rapid testing, PSR and antibody testing available

Can I fill out all of my forms before I come in?

Yes! All necessary forms are available HERE. Please fill them out and bring them with you when you come in.


How can I pay for my services?

Arbor Family Health welcomes all patients and accepts all major health and dental insurances as well as Medicare and Medicaid. Our staff is available to help you file your insurance claims, and answer ANY questions you may have. Remember, we are here to help YOU. Just give us a call at 1-888-711-3785.


What are Sliding Scale discounts?

As a Federally Qualified Health Center, Arbor offers sliding scale fee discounts for those who are uninsured or underinsured.

You may be eligible for discounted services even if you have private insurance. If you qualify, you will receive discounts on certain health care services according to the sliding scale. Sliding scale fees must be paid at the clinics, at the time that the services are rendered.

HOW TO APPLY FOR SLIDING SCALE DISCOUNTS:

You must provide proof of your household size and your total household income.

Fill out a Statement of Income Form to find out if you qualify. The sliding fee scale is based on U.S. government Federal Poverty Guidelines.

Please note that your proof of income will need to be updated annually in order for you to continue receiving discounted healthcare services.

Why do you ask so many questions in order to qualify for Sliding Scale Discounts?

We take care of everyone in need, no matter your race, income level or sexual orientation—nothing factors in to how you are treated at Arbor Health Clinics.

Because we are a Federally Qualified Health Center, we are able to offer sliding scale discounts, but federal regulations require us to ask certain questions in order for you to receive these grants.

What is included in the cost of my visit?

Arbor Health Clinics are your full-service health care provider. No need to travel away from your community for your health needs.

  • Vaccines

  • All core labs needed are INCLUDED

  • Blood pressure screening

  • Behavioral health 

  • Dental care

  • Diabetes management

  • Podiatrist

  • Retinal scans

  • SEE MORE

What is medication assistance?

The cost of medications can be too high for some people to afford. That’s why we offer a Patient Medication Assistance Program to help you get medications for free or at a greatly reduced cost. See our Arbor Family Pharmacy page for MORE INFO.

This program is available to patients who do not have a prescription reimbursement plan and who qualify according to pharmacy company requirements.

Eligibility is based on income and family size.

Our staff is happy to help you find out if you qualify and help you to enroll in the program.

Please call 225-492-3775 to make an appointment to meet with our medication assistance staff at the clinic location nearest to you.

What is insurance assistance?

If you are eligible for health insurance under the Affordable Care Act (Obamacare) or the Louisiana Medicaid program, we can help you to enroll.

We offer Certified Application Counselors who will meet with you one-on-one to determine if you are eligible for insurance and will even help you to fill out and submit your application if you qualify. Remember, we are here to help YOU. Just give us a call at 1-888-711-3785.

What exactly is a Federally Qualified Health Clinic, and why should it matter to me?

Federally Qualified Health Clinics, such as Arbor Health Clinics, belong to an enormous network across the United States. This network of providers is connected, but we are not owned. We are a free standing, fully federally funded grant program which is more regulated than a private practice. We are highly regulated, observed and monitored by the federal government. You can read more about Federally Qualified Health Clinics HERE.

Where are all of the Arbor Family Health Clinics located?

See our locations and normal business hours HERE. For after-hours care, call your clinic and ask for the on-call provider.

We also have School-based Clinics. Please see locations HERE. You DO NOT need to change your Primary Care Physician to use our school-based clinics.

All of our clinics are CONNECTED! Feel free to visit any of our locations and know your information will be available and up-to-date!

I am worried about COVID-19. Do you have any information?

We understand that this might be a scary time for you and your family members with the coronavirus (COVID – 19) spread. There are a few things you can do to decrease your chance of getting the coronavirus:

  • Clean your hands often and ensure others do the same

  • Clean and disinfect surfaces daily

  • Stay at home when at all possible

  • Keep a few weeks of food that won’t go bad on hand

  • Make sure you have enough of your medicines on hand

Call your pharmacy if you will need a refill in the next month. Please take all of your medicines to stay healthy. Please call one of our offices if you have any questions.

IMPORTANT: If you think you have been exposed to the coronavirus, or have symptoms such as a cough, fever, or shortness of breath, please call an Arbor Family Health Clinic and we will advise on next steps.

We want to help keep you healthy and have plans in place to manage your care. READ MORE about Covid-19.

For assistance, or to schedule an appointment call 1-888-711-3785 or call your nearest clinic.